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    • What is a reward certificate?
      • A reward certificate provides a discount off the purchase of a qualifying Best Buy store or purchase.
    • How do I get a reward certificate?
      • You get 1 point per $1 spent on qualifying purchases at Best Buy stores or You receive a reward certificate by accumulating at least 250 My Best Buy points — 250 points equals a $5 reward certificate.
    • How do I issue a reward certificate?
    • How does point banking work?
      • Elite and Elite Plus members may choose to save points until ready to issue reward certificates. Banked points do not expire until converted to reward certificates. Check your certificate preferences now.
    • Can I convert a reward certificate back into points?
      • No. Once a reward certificate has been issued, you must use it toward a purchase at Best Buy or before the expiration date.
    • Can I get my certificates mailed to me instead of printing them?
      • No, but you can redeem reward certificates in store on your mobile phone — no printing required when you download the free Best Buy Mobile app for iPhone or Android.
    • Where can I use reward certificates?
      • Reward certificates can be used toward the purchase of nearly any product or service in store or online. They may be used on any qualifying product or service in an amount greater than the value of the reward certificate, excluding sales tax. Reward certificates may be combined with other offers.
    • Are there exclusions when using a reward certificate?
      • Yes, certain exclusions apply. See the Program Terms for exceptions.
    • Do reward certificates expire?
      • Yes. Reward certificates have an expiration date printed on each certificate.
    • Can I give my reward certificate to a friend or family member?
      • No. Reward certificates are not transferable and may only be used by the member to whom they are issued. This means that you may be required to show identification at the time of purchase. Reward certificates have no cash value.
    • Do I have to print my certificate to use it in a Best Buy store?
      • No. As an alternative to printing, you can redeem reward certificates on your mobile phone — no printing required — download the free Best Buy Mobile app for iPhone or Android or ipad.
    • Why don't I see a reward certificate even though I have enough points?
      • You may have set your certificate preference to a level higher than your current point balance. Regardless of your selected preference, if you have at least 250 points in your account, you may issue a reward certificate.
    • What if I lose my reward certificate?
      • Lost reward certificates that have not been used may simply be reprinted or ask a cashier to apply them toward your current purchase. — or you can redeem reward certificates on your mobile phone, no printing required, by downloading the Best Buy Mobile app for iPhone or Android or ipad.

    • Can you replace my expired reward certificate?
      • No. Used or expired reward certificates cannot be replaced.
    • If I return an item where certificates were used, do I get them back?
      • Yes. If you made a purchase using reward certificates and your order is returned or canceled, we will refund the points to your My Best Buy account, within 3 – 6 business days.
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