My Best Buy Terms
For members enrolled prior to 9/16/2013, My Best Buy program terms are effective 11/1/2013. For new members, program terms are effective upon enrollment.
Program membership is open to individual U.S. residents (50 states, DC and Puerto Rico) at least 13 years of age. If you are between 13 and the age of majority (18 or 19 years old, depending on where you live), you may only join the Program with the permission of a parent or guardian.
You must provide and maintain a valid e-mail address and promptly update your account with any changes and you acknowledge that Best Buy will communicate with you about program changes, rewards and promotional materials.
Your membership is valid at Best Buy retail store locations in the United States (50 states, DC, and Puerto Rico), BestBuy.com, and other select Best Buy properties (together, "Participating Properties") .
Reward certificates may be used at Best Buy retail stores and BestBuy.com (excluding those items described at section 2 below).
You may receive points on products you purchase for your personal use at any of the Participating Properties. However, certain products are not eligible for receiving points. Bonus points will not be multiplied.
Non-Qualifying Purchases:purchases made prior to becoming a member, purchases/rentals at rent-to-own locations inside Best Buy stores, instant rebates, pre-orders at the time of deposit (the points will be awarded at the time of final payment or at the time you pick up the product), purchases made for resale, purchases paid with a reward certificate, purchases using any type of promotional financing, Best Buy gift card or Magnolia gift card, Miele appliances bought in AZ, CA, or NV, sales tax, service charges, certain Best Buy for Business or commercial purchases, other excluded charges, and certain items that are excluded in particular promotions. Best Buy entities such as Geek Squad® services purchased in store are awarded points; Geek Squad services purchased in home are not
My Best Buy program points are awarded upon purchase of Best Buy gift cards and Magnolia gift cards, but not on redemption. Best Buy gift card and Magnolia gift card purchases are excluded from all bonus point promotions unless otherwise noted. Bonus points will not be multiplied.
You become a My Best Buy program member by enrolling. As a Program member, you will receive 1 base point for every $1 you spend on qualifying purchases when using a My Best Buy member account at Participating Properties. See section 3 below for points associated with My Best Buy credit card usage.
You become a My Best Buy program Elite member by spending $1500 at Best Buy or BestBuy.com or spending $1500 on your My Best Buy program MasterCard during a calendar year. A My Best Buy program member qualifies for Elite status approximately 15-20 days after the member spends a total of $1500 on qualifying purchases (see Non-qualifying purchases above). As a My Best Buy Elite member, you will receive 1.1 points (1 base point plus 0.1 bonus point) for every $1 you spend on qualifying purchases when using a My Best Buy member account at Participating Properties. See section 3 below for points associated with My Best Buy credit card usage.
You become a My Best Buy program Elite Plus member by spending $3500 at Best Buy or BestBuy.com or spending $3500 on your My Best Buy program MasterCard during a calendar year. A My Best Buy program member qualifies for Elite Plus status approximately 15-20 days after the member spends a total of $3500 on qualifying purchases (see Non-qualifying purchases above). As a My Best Buy Elite Plus member, you will receive 1.25 points (1 base point plus 0.25 bonus point) for every $1 you spend on qualifying purchases when using a My Best Buy member account at Participating Properties. See section 3 below for points associated with My Best Buy credit card usage.
Points will post to a member's account 15-20 days from purchase date, shipment date, or delivery date. If you return an item in a qualifying purchase for which you received points, we will deduct the corresponding number of points from your account.
If you make a qualifying purchase and did not provide your My Best Buy member ID at the time of purchase, you may request points within 180 days of purchase at www.MyBestBuy.com and selecting the "Report Missing Purchase" link, or by calling 1-888-BEST BUY (1-888-237-8289). You must have your receipt.
Best Buy may choose to confer My Best Buy Elite or My Best Buy Elite Plus status upon others based on certain purchase behaviors or other nondiscriminatory criteria (dates and benefits may vary for people who are invited to join). If you qualify for My Best Buy Elite or My Best Buy Elite Plus status or if you are invited to join, we will notify you.
Your status as a My Best Buy Elite Plus member will begin 15-20 days after purchase date , will continue through the end of the following calendar year and will end on the last day of the following February. In any subsequent year, a member requalifies for My Best Buy Elite Plus status when the member spends a total $3500 on qualifying purchases during that calendar year. If a member does not requalify for such status in the second or subsequent year, such status will expire at the end of February in the third or subsequent calendar year and the member's My Best Buy Elite Plus program membership will revert to a standard My Best Buy program membership.
How to Keep Your Account Active
To remain eligible for the Program, you must maintain an active account. Account activity means a qualifying purchase made with your My Best Buy membership, issuance of My Best Buy program points for incented actions (example: check-in), reward certificate redemption (in store or online), or self-issuance of a reward certificate (where you select the reward certificate amount and issue it ("Account Activity").
If your account (except Elite Plus accounts) is inactive for a period of 12 consecutive months, we will issue you reward certificate(s) in 250-point increments, and you will forfeit the right to any remaining points less than 250. If your account is inactive for 24 months, we will terminate it. You may return your account to active status at any point during the 24 month period by simply engaging in Account Activity. If you wish to be a member in the Program after you are terminated, you must create a new My Best Buy account. If a purchase is made after 24 months of inactivity and a new account is not opened, point accruals may be lost. Elite Plus accounts with no activity will remain active for the duration of the Elite Plus status period.
Resellers are excluded from the program and from receiving points. If we mistakenly issue points for resale purchases, we reserve the right to deduct those improperly awarded points and/or to invalidate improperly issued reward certificates as well as to terminate such accounts.
If you are found, in our sole discretion, to be a reseller, your account may be terminated in accordance with Section 7 below.
You may redeem reward certificates when the purchase value (excluding tax) exceeds the reward certificate amount. The following items are considered non-qualifying redemptions for which reward certificates may not be redeemed: purchases/rentals at rent-to-own locations inside Best Buy stores, prior purchases, purchase of Best Buy or Magnolia gift cards, Visa or MasterCard prepaid access cards, purchases made for resale, payment on any Best Buy Credit Card or My Best Buy program Credit Card, Miele appliances in AZ, CA or NV, sales tax, service charges, and discounted Best Buy for Business or commercial purchases. Other exclusions may apply.
My Best Buy MasterCard card members also receive 1 bonus point for every $2 of qualifying Net Purchases outside Best Buy made with the My Best Buy MasterCard. In addition, certain limited-time promotions may be offered for Net Purchases outside Best Buy that may enable members to receive additional bonus points. Bonus points will not be multiplied.
"Net Purchase" means any purchase of goods or services on the My Best Buy Credit Card or the My Best Buy MasterCard, excluding: 1) refunds, returns and/or unauthorized transactions; 2) cash advances; 3) any purchase of a product that is functionally equivalent to cash or a cash transaction, including without limitation, wire transfers, money orders, bets, lottery tickets or casino gaming chips; 4) taxes and delivery charges; or 5) any annual fee or other fees paid on these cards.
Partner offers can be found at www.MyBestBuy.com/Partners and are subject to change. Points from a partner transaction will post to your account 4 — 6 weeks from your transaction. If you make a qualifying purchase or transaction with a partner and do not see your points posted to your My Best Buy account, please contact the partner because only the partner has the information needed to validate your point award. If applicable, the partner may validate that your transaction was eligible for points and, if valid, they will send the applicable information to Best Buy so your points can be properly credited.
Occasionally Best Buy may test new products, services or promotions. Some of these tests may have implications for My Best Buy members that may vary from the terms as stated here. When different policies or terms apply, we will communicate that to you.
If your membership expires or is cancelled, we will issue you reward certificate(s) for points in your account in 250-point increments, and you will forfeit any remaining points less than 250. If your account has a negative points balance, we may immediately cancel or reverse any or all outstanding points as well as issued reward certificates.
We may not issue you any reward certificate(s) if we terminate your account because of conduct that we determine, in our discretion, violates these Terms or any applicable law, involves fraud or misuse of Program membership, or is harmful to our interests or another customer. We also reserve the right to deny future membership if we deem your conduct to violate these Terms. Our failure to insist upon or enforce your strict compliance with these Terms will not constitute a waiver of any of our rights.
Or, you can contact us by mail at:
My Best Buy Program
P.O. Box 949
Minneapolis, MN 55440-0949
We may, in our discretion, change these Terms, BestBuy.com Conditions of Use or Privacy Notice, or any aspect of Program membership. If any change to these terms is found invalid, void, or for any reason unenforceable, that change is severable and does not affect the validity and enforceability of any remaining changes or conditions. YOUR CONTINUED MEMBERSHIP AFTER WE CHANGE THESE TERMS CONSTITUTES YOUR ACCEPTANCE OF THE CHANGES. IF YOU DO NOT AGREE TO ANY CHANGES, YOU MUST CANCEL YOUR MEMBERSHIP.
If any change to these terms is found invalid, void, or for any reason unenforceable, that change is severable and does not affect the validity and enforceability of any remaining changes or conditions. YOUR CONTINUED MEMBERSHIP AFTER WE CHANGE TERMS CONSTITUTES YOUR ACCEPTANCE OF THE CHANGES. IF YOU DO NOT AGREE TO ANY CHANGES, YOU MUST CANCEL YOUR MEMBERSHIP.